April 7, 2026
Neighborhood Progress, Inc. (d.b.a. Cleveland Neighborhood Progress, “CNP”) recognizes the value of privacy of our community.
This privacy notice provides more specific information on how CNP’s text messaging service collects and processes your personal information.
Scope
The notice applies to our practices for gathering and disseminating information related to CNP’s text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.
Information we collect
We may collect the following types of information from you:
Personal Information: When you contact us through our Website, phone, or email, we may collect personal information that you provide, including your full name, phone number, email address, and mailing address.
Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.
What Type of Information We Collect
Direct Collection
We directly collect the following personal information:
- Opt-out preferences
- Content of your text message responses to us
Collection from CNP Sources
We import personal information from CNP systems and sources. The information includes:
- First and last name
- Phone number
Automated Collection
We automatically collect the following personal information:
- Device status indicating whether a device is available for messaging
- Carrier (e.g. Verizon, AT&T, etc.)
- Country associated with the phone (we are not sending international text messages)
- Delivery status
- Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)
How This Information Is Used
We use the personal information we collect to communicate with you regarding CNP operations and services, such as:
- Updates and remidners, to keep you informed of important dates or activities specific to your relationship with CNP,
- Donation solicitations, to share donation opportunities that may be of interest to you, and
- Legal Compliance, to comply with applicable laws, regulations, or legal obligations, including responding to subpoenas, court orders, or legal requests.
Terms & Conditions of SMS communications
1) SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2) Types of SMS Communications:
If you have consented to receive text messages from <BRAND NAME>, you may receive messages related to the following:
- Appointment reminders
- Follow-up messages
- Billing inquiries
Example: “Hello, this is a friendly reminder of your upcoming appointment with [Agent’s Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
3) Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding your appointments or account status.
4) Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5) Opt-In Method:
You may opt-in to receive SMS messages from Cleveland Neighborhood Progress in the following ways:
- By submitting an online form
- Contacting our staff by phone or email
6) Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7) Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at cnp@clevelandnp.org.
Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
With Whom This Information Is Shared
We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third party marketing purposes. We may share your information in the following circumstances:
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.
What Choices You Can Make About Your Information
Opting Out: You may opt out of receiving communications from us by following the instructions in those communications or contacting us directly. If you opt out, we may still send you non-promotional communications related to your legal services or our ongoing business relationship.
Access and Update Information: You have the right to access, update, or correct your personal information. To do so, please contact us using the information provided below.
How Information Is Secured
CNP recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. CNP strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.
Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
Privacy Notice Changes
This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.
Who to Contact With Questions or Concerns
If you have any concerns or questions about how your personal data is used, please contact CNP at cnp@clevelandnp.org or 11327 Shaker Blvd., Suite 500W, Cleveland, Ohio 44104.