Feb. 6, 2025
Neighborhood Progress, Inc. (d.b.a. Cleveland Neighborhood Progress, “CNP”) recognizes the value of privacy of our community.
This privacy notice provides more specific information on how CNP’s text messaging service collects and processes your personal information.
Scope
The notice applies to our practices for gathering and disseminating information related to CNP’s text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.
How We Collect Information
We collect personal information in the following circumstances:
- Direct Collection, when you provide information by responding to text messages
- From CNP sources, when we import your contact information from other CNP systems and sources, such as donation records
- Automated Processes, when the T-Mobile business messaging platform gathers information as you interact with the service
What Type of Information We Collect
Direct Collection
We directly collect the following personal information:
- Opt-out preferences
- Content of your text message responses to us
Collection from CNP Sources
We import personal information from CNP systems and sources. The information includes:
- First and last name
- Phone number
Automated Collection
We automatically collect the following personal information:
- Device status indicating whether a device is available for messaging
- Carrier (e.g. Verizon, AT&T, etc.)
- Country associated with the phone (we are not sending international text messages)
- Delivery status
- Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)
How This Information Is Used
We use the personal information we collect to communicate with you regarding CNP operations and services, such as:
- Updates and remidners, to keep you informed of important dates or activities specific to your relationship with CNP
- Donation solicitations, to share donation opportunities that may be of interest to you
With Whom This Information Is Shared
We do not sell or rent your personal information. We may, however, share your personal information in limited circumstances, such as with university partners or external service providers that support business activities. Specifically, we share your information with T-Mobile, which provides the communications platform CNP uses for text messaging services.
We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.
We may also share your personal information when required by law, or when we believe sharing will help to protect the safety, property, or rights of the university, members of the university community, and university guests.
What Choices You Can Make About Your Information
If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages.
If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’.
Unsubscribing will not remove your information from source CNP systems.
How Information Is Secured
CNP recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. CNP strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.
Privacy Notice Changes
This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.
Who to Contact With Questions or Concerns
If you have any concerns or questions about how your personal data is used, please contact CNP at cnp@clevelandnp.org or 11327 Shaker Blvd., Suite 500W, Cleveland, Ohio 44104.